Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday)
- use our appointment request form, Monday to Friday. We will respond during opening times
- phone us on 01255 879400, Monday to Friday, when we are open
- visit the surgery and speak with a Care Navigator, Monday to Friday, when we are open
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Routine appointments
To request a routine appointment in the next 7 days
- use our appointment request form, Monday to Friday. We will respond during opening times
- phone us on 01255 879400, Monday to Friday, when we are open
- visit the surgery and speak with a Care Navigator, Monday to Friday, when we are open
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email.
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- use your NHS account (on the NHS website or in the NHS app)
- fill in an online form on this webiste
- reply CANCEL to your appointment reminder text message
- phone us on 01255 879400 - select option 5, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
At the surgery we offer some appointments outside of normal surgery hours...
If you would like an evening or Saturday appointment, please request this when you contact your practice. Details of your appointment, including the location of your appointment (if booked during enhanced access hours) will be given by reception at the time of booking.
As part of this service, appointments will be available between:
- 6:30pm to 8pm Monday to Friday
- 9am to 5pm Saturdays - these appointments are pre-arranged only and maybe at Mayflower Medical Centre Harwich, St James Surgery Clacton on Sea or Great Bentley Surgery.
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open