What ID documents do I need to bring in?

If you are only using Patient Access for prescriptions and / or booking appointments, just one form of ID is needed, preferably photographic.

If you want full access to your medical records, we will need two pieces of ID; one photographic and another showing your address.

Will I have access immediately?

If you are only using Patient Access for prescriptions and / or booking appointments and we have seen your ID, we can issue you with your login details immediately.

If you want full access to your medical records and we have seen your ID documents, we can issue your login details immediately to allow you to request your prescriptions / book appointments. However, you will NOT be able to access your medical records immediately, as this needs to be authorised. This usually takes up to four weeks.

I request medication on behalf of someone else. Can I use Patient Access to do that?

As long as both of you are over the age of 18, yes. To do this, you will need to fill out a form requesting proxy access to their account. These forms can be collected from reception.

Can I request medication / access medical records for my child via Patient Access?

Unfortunately, we are NOT able to offer proxy access for minors.