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Noticeboard

Please ask if you would like a chaperone present during your examination or procedure. 


Evening surgeries: Don't forget we are open for routine prebooked appointments on Tuesday evenings between 18.30hrs and 20.30 hrs - contact reception for an appointment. 


Help us to plan and prioritise areas for the practice to develop and improve by joining the Mayflower medical Centre Patient Participation Group (PPG). To join email mayflower.ppg@nhs.net. (Please do not use this email for other reasons because it is not checked daily)


After a very positive response from our PPG meeting and results from our survey, we have decided to continue with our telephone triage appointment system until further notice. We continue to welcome your comments or suggestions regarding this system.


 

UPDATE:

Following the cyber attack against the NHS on Friday, Mayflower Medical Centre is pleased to report that our clinical system is currently up and running. However, we are still experiencing IT problems. Please bear with us while we continue to catch up and work through these.
There is a risk of further attacks against the IT system, please be assured that our IT team continue to work very hard with us to keep our systems up and running. Thank you for your patience and understanding.
 
Bank Holiday Opening Hours
Friday 26th May - 0800 - 1830
Saturday 27th May - CLOSED
Sunday 28th May - CLOSED
Monday 29th May - CLOSED
Tuesday 30th  May - 0800 - 1830 (Routine appointments only from 1830 - 2030)
If you require medical attention on the dates that we are closed, please phone 111 or for information on what to if you are in need of urgent care, minor injuries or a walk in centre, go to: NHS Choices Urgent Care, where it will help you understand the best service for you and give you information on the nearest facility.

Why does the receptionist need to ask what’s wrong with me?

It is not a case of the receptionists being nosey!

The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’.
Reception staff are trained to ask certain questions in order to ensure that you receive:
ü the most appropriate medical care,
ü from the most appropriate health professional,
ü at the most appropriate time.
Receptionists are asked to collect brief information from patients:
  1. To help doctors prioritise house visits and phone calls
  2. To ensure that all patients receive the appropriate level of care
  3. To direct patients to see the nurse or other health professional rather than a doctor where appropriate.
Reception staff, like all members of the team, are bound by confidentiality rules. Any information given by you is treated strictly confidentially.
v The Practice would take any breach of confidentiality very seriously and deal with accordingly.
v You can ask to speak to a receptionist in private away from reception.
v However if you feel an issue is very private and do not wish to say what this is then this will be respected.
Thank you for your support


ONLINE PRESCRIPTIONS

We will shortly be removing the online form for prescriptions, you will no longer be able to order your prescriptions in this way. If you wish to continue ordering prescriptions online, please visit online access page regarding EMIS Access or collect a form from reception.
Please note that we do not register children under the age of 16 for online access.

 

  ON LINE PATIENT ACCESS

Register at:https://patient.emisaccess.co.uk/Register to obtain access to order your prescriptions,  and check allergies and immunisations recorded from your home computer or mobile phone.
If you have registered online for EMIS access, please leave 24 hours before coming into the surgery. You will also need to bring in  a Proxy Form for EMIS ACCESS in addition to the ID (see below).
You will need to attend the surgery between 10 am and 4pm with your identification - one photo ID and one letter or bank statement. Alternatively, please contact Mayflower Medical Centre if you would prefer to collect a form from reception.
Please note that we do not register children under the age of 16 for online access.

 

SICKNESS & DIARRHOEA

Please be aware that our receptionists are unable to make appointments for patients who have sickness and diarrhoea. For information and advice, please go to www.nhs.uk/Gastroenteritis/Introduction.
If you feel that you do need to be seen by a nurse or a GP, please call and request a call back from the nurse to discuss.
 Visiting your GP surgery can put others at risk, so it's best to call the surgery or 111 if you feel you need advice.

 

Temporary Suspension of Registrations

Please click here for full details

 NHS Friends and Family Test

 

If you require a Doctor when we are closed please telephone our usual number 01255 201299 so you can speak to the 111 service.

 


Our Mission Statement: We aim to provide high quality cost-effective patient centered healthcare in a responsive, supportive, courteous manner.

          

(Site updated 17/05/2017)
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