CHANGES TO THE TREATMENT ROOM SERVICE FROM 13TH JUNE 2016
Following feedback from patients and in order to improve your patient experience we have changed the walk in treatment room service to an appointment only. A walk in service will no longer be available after this time.
- Appointments will be released at 8am on the day
- Receptionists will be available from 8am to 6.30pm, Monday to Friday. We will always ask you for brief details of your medical condition to help us make sure you are booked in with the correct nurse for the correct amount of time
- We will still offer pre-bookable routine appointments for other nurse led clinics
The new appointment system will allow us to prioritise patients with medically urgent needs, offer more appointments with our Specialist Nurses who are trained in diabetes, COPD, Asthma and CHD and to allow the duty team to treat medical life threatening emergencies.
We hope this transition will be as smooth as possible however, your patience with us during this time will be greatly appreciated.
TREATMENT ROOM FREQUENTLY ASKED QUESTIONS
Temporary Suspension of Registrations
It is with regret that on Friday 11th March 2016 we made the decision that it was necessary to temporarily suspend registration of new patients to our practice list.
The reason that we have come to this decision is because the number of patients wishing to register with us at the Mayflower Medical Centre continues to increase.
We feel that in order to ensure safety and maintain the high standard of care we offer patients who are already registered with us, we must take this decision.
Obviously we will continue to offer emergency (immediately necessary) treatment to patients when clinically required.
We will continue to register new born babies to parents already registered with us.
We will not be holding a waiting list.
NHS England and the Mayflower Medical Centre Patient Participation Group are aware of this.
ON LINE PATIENT ACCESS
EMAIL : firstname.lastname@example.org for information on how to obtain access to order your prescriptions, and check allergies and immunisations recorded from your home computer or mobile phone. You will then need to attend the surgery between 9 am and 4 pm with your identification. Please ask to see either the Prescription clerks or the Medical Secretaries.
NHS Friends and Family Test
Please complete our friends and family test when you next attend the surgery. Live results will be available below from January 2015.
If you require a Doctor when we are closed please telephone our usual number 01255 201299 so you can speak to the 111 service.
Our Mission Statement: We aim to provide high quality cost-effective patient centered healthcare in a responsive, supportive, courteous manner.
(Site updated 29/07/2016)